Last updated: 23 Aug 2026
Because plants are living products, we only accept returns or replacements if the plant arrives damaged, diseased, or significantly different from what was ordered. Please share photos within 24 hours of delivery.
Fertilizers, seeds, and garden accessories can be returned within 7 days of delivery if unopened, unused, and in original packaging.
Contact us via WhatsApp or the contact form with your order details and photos of the issue. Our team will review and guide you through the next steps.
Approved refunds are processed to the original payment method within 5-7 business days, or you may opt for a replacement/store credit.
Custom landscaping orders and made-to-order arrangements are not eligible for return once work has begun.
Have a return to discuss? Contact us and we'll help right away.